Refund policy

Return Policy

At JEYMAC, customer satisfaction is very important to us. We take pride in creating high-quality body care products made with care and attention to detail.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns or exchanges on the following items:

• Body Butters

• Body Oils

• Body Scrubs

However, if your order arrives damaged or defective, please contact us within 7 days of delivery at jeymaccosmetics@gmail.com with your order number and clear photos of the damaged item(s). We’ll be happy to offer a replacement or refund depending on the situation.

Returnable Items

Only bar soaps are eligible for return or exchange.

To be eligible, the item must be:

• Unused and in its original packaging

• Returned within 14 days of delivery

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method.

Shipping Costs

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

• Original shipping fees are non-refundable.

For any issues or return requests, please reach out to us at:

📧 jeymaccosmetics@gmail.com

We’ll respond within 1–2 business days.